The Sudbury Water District has established protocols to limit exposure and decrease the spread of COVID-19 in accordance with federal, state and local guidelines while in the workplace, out in the field and during in home/business appointments.
ACCESS TO OUR ADMINISTRATION BUILDING, 199 Raymond Road
- Doors will remain locked during hours of operation, until further notice. Please ring the doorbell at our main entrance and staff member will greet you at the door.
- A mask or face covering is required to be worn before entering the building.
- Kindly note, common surfaces and high touch areas are disinfected regularly including doorknobs, counters, equipment and workstations.
- Visitors are strongly encouraged to apply hand sanitizer (provided) before approaching our administrative counter.
- Do not enter the building if you are experiencing symptoms consistent with COVID-19, or have been in close contact with someone who has COVID-19
- Kindly note, bathroom facilities are closed to the public.
APPOINTMENTS
Our first priority is the health and safety of our customers and employees. Our staff has undergone training regarding social distancing
and hygiene protocols. We are following safe working practices and using personal protective equipment (PPE) to limit the risk of exposure including:
- Wearing a Mask and Gloves
- Eliminating physical contact, including handshakes
- Maintaining effective social distancing, a minimum of 6 feet
- Minimizing indoor conversations (all conversations should take place outdoors, when possible)
- Washing hands thoroughly with soap and water for at least 20 seconds at every opportunity
- Using hand sanitizer
- Using disinfectant products to ensure touchpoints are clean in workspaces, vehicles, and on equipment and sanitizing shared-use devices such as tablets and clipboards
Upon scheduling an appointment the caller will be asked, if anyone in the home or business has tested positive for COVID-19, is experiencing symptoms consistent with COVID-19, or has been in close contact with someone who has COVID-19. It may be necessary to postpone non-emergency appointments if the potential for exposure is known or suspected high-risk. Likewise, inform us if someone in your home is at higher risk for severe illness from COVID-19, such as older adults or those with underlying medical conditions so we may arrange for extra precautions.
FINAL METER READINGS (PROCEDURAL CHANGE, UNTIL FURTHER NOTICE)
- Using a smart-device home owners or real estate agents are requested to take (1) photo of the meter register dial and take (1) photo demonstrating that the meter & valves are not obstructed in anyway. Email your photo(s) via .jpeg to customerservice@sudburywater.com
- Once received along with required seller and buyer contact information a bill will processed and pay-off amount provided via emailed
- Final payment may be made by hand-delivering Cash, Certified Check or Money Order to our administration office located at 199 Raymond Road (M-F, 8am-4pm)
- A mask or face covering is required prior to entry into the building. The payer will be strongly encouraged to apply hand sanitizer (provided) before and after the exchange of funds
TITLE V USAGE REPORTS
If you have REGISTERED your Account using our CUSTOMER WEB PORTAL simply LOGIN and download your statements for free:
- Under the HELP menu click I WANT TO VIEW MY ACCOUNT HISTORY
- DETAILED ACCOUNT HISTORY menu, set your START-DATE and END-DATE to include two (2)-years of of history, click SEARCH
- Click on the PAPER ICON located to the far left of the menu to VIEW/DOWNLOAD your statement
OR
Have use prepare a Title V Usage Report ($30.00 fee):
- Submit your request by phone (978) 443-6602 or email customerservice@sudburywater.com
- Allow (3) days for processing
- Payment may be made in-person, by Check, Cash, Money Order or Debit/Credit Card (fee applies)
- Our administration office is located at 199 Raymond Road (M-F, 8 am-4pm)
- A mask or face covering is required to be worn prior to entry into the building. The payer will be asked to apply hand sanitizer (provided) before and after the exchange of funds
- A Title V Usage Report will be provided upon receipt of payment
FAQ / Water Transmission and COVID-19
Can the COVID-19 virus spread through drinking water?
The COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19.
Is the COVID-19 virus found in feces?
The virus that causes COVID-19 has been detected in the feces of some patients diagnosed with COVID-19. The amount of virus released from the body (shed) in stool, how long the virus is shed, and whether the virus in stool is infectious are not known.
The risk of transmission of COVID-19 from the feces of an infected person is also unknown. However, the risk is expected to be low based on data from previous outbreaks of related coronaviruses, such as severe acute respiratory syndrome (SARS) and Middle East respiratory syndrome (MERS). There have been no reports of fecal-oral transmission of COVID-19 to date.
Can the COVID-19 virus spread through pools and hot tubs?
There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19.
Can the COVID-19 virus spread through sewerage systems?
CDC is reviewing all data on COVID-19 transmission as information becomes available. At this time, the risk of transmission of the virus that causes COVID-19 through sewerage systems is thought to be low. Although transmission of COVID-19 through sewage may be possible, there is no evidence to date that this has occurred. This guidance will be updated as necessary as new evidence is assessed.
SARS, a similar coronavirus, has been detected in untreated sewage for up to 2 to 14 days. In the 2003 SARS outbreak, there was documented transmission associated with sewage aerosols. Data suggest that standard municipal wastewater system chlorination practices may be sufficient to inactivate coronaviruses, as long as utilities monitor free available chlorine during treatment to ensure it has not been depleted.
Wastewater and sewage workers should use standard practices, practice basic hygiene precautions, and wear personal protective equipment (PPE) as prescribed for current work tasks.
For additional information:
CDC: Guidance for reducing health risks to workers handling human waste or sewage
CDC: Healthcare professionals: Frequently asked questions and answers
Latest update:
Mass Dept. of Public Health Coronavirus Updates
General Information:
Mass Dept. of Public Health Coronavirus Blog – Ask Questions
211 Helpline-COVID-19 Information and Resources or dial 211.