Our first priority is the health and safety of our customers and employees.  In an attempt to slow the spread of COVID-19 and as recommended by the CDC our staff is required to wear a protective mask, covering their nose and mouth anytime they are in a public setting or around other people. Respectively, we ask that during your appointment that you do the same, and while we’re working on your repair (almost always in the basement) that you remain on the main living floor.

  • Schedule an appointment during regular business hours by contacting our Administration Office at 978-443-6602.
  • After-hours water-related emergencies call 9-1-1. Sudbury Police will page and dispatch an on-call District staff member (after-hours emergency labor charges may apply).

For your convenience, a payment drop box is located outside of our main entrance door (199 Raymond Road).  Our staff routinely monitors the box for hand-delivered payments and correspondence.

Can the COVID-19 virus spread through drinking water?
The COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19.

Is the COVID-19 virus found in feces?
The virus that causes COVID-19 has been detected in the feces of some patients diagnosed with COVID-19. The amount of virus released from the body (shed) in stool, how long the virus is shed, and whether the virus in the stool is infectious are not known.

The risk of transmission of COVID-19 from the feces of an infected person is also unknown. However, the risk is expected to be low based on data from previous outbreaks of related coronaviruses, such as severe acute respiratory syndrome (SARS) and the Middle East respiratory syndrome (MERS). There have been no reports of fecal-oral transmission of COVID-19 to date.

Can the COVID-19 virus spread through pools and hot tubs?
There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19.

Can the COVID-19 virus spread through sewerage systems?

CDC is reviewing all data on COVID-19 transmission as information becomes available. At this time, the risk of transmission of the virus that causes COVID-19 through sewerage systems is thought to be low. Although transmission of COVID-19 through sewage may be possible, there is no evidence to date that this has occurred. This guidance will be updated as necessary as new evidence is assessed.

SARS, a similar coronavirus, has been detected in untreated sewage for up to 2 to 14 days. In the 2003 SARS outbreak, there was documented transmission associated with sewage aerosols. Data suggest that standard municipal wastewater system chlorination practices may be sufficient to inactivate coronaviruses, as long as utilities monitor free available chlorine during treatment to ensure it has not been depleted.

Wastewater and sewage workers should use standard practices, practice basic hygiene precautions, and wear personal protective equipment (PPE) as prescribed for current work tasks.


CDC: Guidance for reducing health risks to workers handling human waste or sewage

CDC: Healthcare professionals: Frequently asked questions and answers

CDC: Healthy Water

CDC Coronavirus Information

Mass Dept. of Public Health Coronavirus Updates

CDC Coronavirus Fact Sheet

CDC Coronavirus FAQ

Mass Dept. of Public Health Coronavirus Blog – Ask Questions

World Health Organization FAQ

211 Helpline-COVID-19 Information and Resources or dial 211.