EFFECTIVE March 16, 2020, Until Further Notice
FINAL METER READING / COVID-19 TEMPORARY PROCEDURE CHANGE

In an effort to prevent the spread of COVID-19 Sudbury Water District has temporarily modified our procedure for finalizing water accounts:

  • While our Administration building is temporarily closed to the public, final meter readings will be coordinated via email. Processing may take up to 3-days, please plan accordingly.
  • Using a smart-phone/device take 2 photographs:
    (1) Photo of the water meter register dial or digital display (depending on the model), please confirm that the meter reading is clearly legible
    (1) Photo of the meter & valves showing that they are not obstructed
  • Send the file electronically to customerservice@sudburywater.com (detailed meter reading instructions below)

To close-out the sellers account and establish a new account for the buyer please include the following information in your mail message when sending your final water meter reading photographs:

Seller Information
First & Last Name(s)
Location Address
Mailing Address (if different than location address)
Mobile Phone
Email
Is the seller purchasing a new home in Sudbury? Is so, please provide the “New Location Address” or denote “Moving Out of Town”

Buyer Information
First & Last Name(s)
Location Address
Mailing Address (if different than location address)
Mobile Phone
Email
Does the buyer currently reside in Sudbury? If so, please provide their “Current Location Address” or denote “New to Sudbury”

PAY-OFF AMOUNT
Upon receiving the final meter reading photograph(s) and the seller/buyer contact information, our staff will process a final bill and respond to your mail message with the final pay-off amount

HOW/WHERE TO PAY
Issue a personal or business check made payable to Sudbury Water District. Deposit your payment into the Payment Drop-Box located outside of our main entrance door at 199 Raymond Road

FINAL WATER STATEMENT PAID RECEIPT
Once payment is received a Final Water Statement paid-receipt will be electronically mailed

METER READING INSTRUCTIONS

  • TRADITIONAL ANALOG METER:
  1. Using your smart-phone/device take a photograph of the meter register dial;
  2. Take a second photograph of the meter and valves demonstrating that they are not obstructed;
  3. Send both photograpahs via email to customerservice@sudburywater.com.
  • DIGITAL SMART METER (requires a flash light):
  1. Shine a flashlight on the register to “wake-up” the digital display;
  2. Using a smart-phone/device take a photograph of the meter register digital display;
  3. Take a second photograph of the meter and valves demonstrating that they are not obstructed;
  4. Send both file(s) via email to customerservice@sudburywater.com.