EFFECTIVE March 16, 2020, Until Further Notice
FINAL METER READING / COVID-19 TEMPORARY PROCEDURE CHANGE

In an effort to prevent the spread of COVID-19 Sudbury Water District has temporarily modified our procedure for finalizing water accounts:

  • While our Administration building is temporarily closed to the public, Final Meter Readings will be coordinated via email.
  • Homeowners or their Agent are asked to record a final meter reading by taking a photo using a smart-phone/device and sending the file by email  to: customerservice@sudburywater.com (see detailed meter reading instructions below).
  • Before sending the file please confirm that the dials on the meter are legible.
  • When you send the file, include your contact information, the street address of the property and the seller and buyers first and last names.
  • Upon receipt, our staff will process the reading and respond to your mail message with the final-payoff amount.
  • PAYMENT
    Issue a personal or business check, made payable to Sudbury Water District for the total final payoff amount provided. Deposit your check into our Payment Drop Box located immediately in front our our main entrance door at 199 Raymond Road.
  • Upon receipt of the final-payment, your finalized documents will be electronically mailed to you.

METER READING INSTRUCTIONS

  • TRADITIONAL ANALOG METER
  1. Using your smart-phone/device take a photo of the meter register dial and;
  2. Take a second photo of the meter and valves demonstrating that they are not obstructed;
  3. Send both file(s) via email to customerservice@sudburywater.com, include in your mail message your contact information, street address of the property and the seller and buyers first and last names. Upon receipt your final bill will be processed and our staff will respond to your mail message with your final pay-off amount due.
  • DIGITAL SMART METER (requires a flash light):
  1. Shine a flash on the register to “wake-up” the digital display;
  2. Using a smart-phone/device take a photo of the meter register dial;
  3. Take a second photo of the meter and valves demonstrating that they are not obstructed;
  4. Send both file(s) via email to customerservice@sudburywater.com and include your contact information, the street address of the property and the seller and buyers first and last names. Upon receipt your final bill will be processed and our staff will respond to your mail message with your  final pay-off amount.