FINALIZING YOUR WATER ACCOUNT

In an effort to slow the spread of COVID-19 Sudbury Water District has temporarily suspended all non-emergency in home appointments including final meter readings.

Until further notice it is the responsibility of the seller or the seller’s real estate professional to provide contact information for both seller and buyer using the format below and to record a final meter reading by using a smart phone or tablet.

STEP 1.

USING A SMART PHONE or TABLET TAKE (2) PHOTOGRAPHS

  • (1) Photo of the meter register dial (analog or LCD Display) please confirm that the digits are clear and legible in the photograph. * The LCD Register activates when the solar panel is exposed to light. Simply shine a flash light on the sensor to turn on the display panel.
  • (1) Photo of the meter and associated valves (demonstrating that the meter and valves are unobstructed and accessible for future maintenance.)

STEP 2.

COMPOSE EMAIL

INCLUDE THE FOLLOWING INFORMATION IN YOUR MAIL MESSAGE (do not leave any information blank):

  • CLOSING DATE
  • SELLER FIRST AND LAST NAMES
  • SERVICE ADDRESS
  • MAILING ADDRESS (if other than service address)
  • MOBILE PHONE
  • EMAIL ADDRESS
  • DENOTE “MOVING OUT OF TOWN” OR “MOVING WITHIN SUDBURY” (if moving within Sudbury include the new service address)
  • BUYERS FIRST AND LAST NAMES
  • MAILING ADDRESS (if other than the service address upon the closing date)
  • MOBILE PHONE
  • EMAIL ADDRESS
  • DENOTE “NEW TO TOWN” OR “MOVING WITHIN SUDBURY” (if moving within Sudbury provide the current service address)

STEP 3.

ATTACH BOTH PHOTOGRAPH(S) AND SEND YOUR MAIL MESSAGE TO:
customerservice@sudburywater.com

STEP 4.

PAY-OFF AMOUNT, MAKING YOUR PAYMENT AND OBTAINING A PAID RECEIPT

  • PAY-OFF AMOUNT: Upon receiving your final meter reading and contact information a Final Water Statement will be processed and a pay-off amount will be provided to you by email. Please note a $50.00 processing fee is included on the itemized statement.
  • MAKING PAYMENT: Deposit your payment in the form of a Certified Check, Money Order or Cash into our Payment Lock-Box located immediately outside of our main entrance door 199 Raymond Road (our Administration Office is temporarily closed to visitors due to the pandemic.) Issue Certified Check or Money Order payable to SUDBURY WATER DISTRICT.
  • RECIEPT: Upon receiving payment in full your Final Water Statement PAID RECEIPT (PDF) will be electronically mailed to you for closing.

FAQs

Typically final water meter readings are submitted 5-7 days prior to closing. Check with your realtor or closing attorney to determine how many days prior to closing you should finalize your account. Keep in mind it may take up to three (3-5) business days for your statement to be processed.

Most water meters are located in the basement set along foundation wall where the water line comes into the property. In the case of a slab foundation the meter may be in a bedroom closet or utility closet. In the event the dwelling is set-back exceptionally far from the street the meter may be located in a an underground vault (pit) near to the street connection and would require a site-visit by District staff to read the meter.

We utilize two different style meters, an LCD register or traditional analog register, depending on the age of your home or our last maintenance visit you will have one or the other:

  • TAP the CAMERA APP and point the lens at the METER ODOMETER or LCD DIGITAL DISPLAY (depending on the model)
  • TAP the SHUTTER APP (when the smart phone or tablet makes a noise a picture is snapped), confirm that the meter reading is clear and legible
  • Step away from the meter register and point the lens so that both the METER & VALVES are in the photo (demonstrating that they are unobstructed and accessible for future maintenance.)  TAP the SHUTTER APP to take a 2nd photo
  • TAP the ATTACHMENT APP, select your photo’s (JPEG format) (1) photo of the meter register dial (reading) and (1) photo of the meter and valves
  • TAP the  EMAIL APP to open a NEW MESSAGE and SEND TO:  customerservice@sudburywater.com
  • SUBJECT: Final Meter Reading/Service Address. See below for example photographs: 

Yes, a $50.00 processing fee is included on the itemized Final Water Statement.