FINAL METER READING / COVID-19 TEMPORARY PROCEDURE CHANGE

In an effort to slow the spread of COVID-19 Sudbury Water District has temporarily modified our procedure for finalizing water accounts. Until further notice the seller or their real estate professional is responsible to record the final meter reading via a smart phone/device. Below are step by step instructions.

WHEN SHOULD THE FINAL READING BE TAKEN
Typically final water meter readings are submitted 5-7 days prior to closing. Check with your realtor or closing attorney to determine how many days prior to closing you should final-out your account. Keep in mind it may take up to three (3) business days for your bill to be processed.

WHERE IS THE METER LOCATED
Most water meters are located in the basement set along foundation wall where the water line comes into the property. In the case of a slab foundation the meter may be in a bedroom closet or utility closet.

TAKING A PHOTO WITH YOUR SMART PHONE/DEVICE

TAP the CAMERA APP and point the lens at the METER ODOMETER or LCD DIGITAL DISPLAY (depending on the model.)
See Below for register styles:  

TAP the SHUTTER APP (when the smart phone/device makes a noise a picture is snapped), confirm that the meter reading is clear and legible; Step away from the meter register and point the lens so that both the VALVES AND METER are in the photo (demonstrating that they are unobstructed. TAP the SHUTTER APP to take a 2nd photo; TAP the ATTACHMENT APP, select your photo’s (JPEG format) (1) photo of the meter dial and (1) photo of the valves and meter. TAP the  EMAIL APP to open a NEW MESSAGE:

To: customerservice@sudburywater.com
Subject:Your location address / Final Meter Reading
Include the following information in your mail message

Seller Information
Closing Date
First & Last Name(s)
Location Address
Mailing Address (if different than location address)
Mobile Phone
Email
Is the seller purchasing a new home in Sudbury? Is so, please provide the “New Location Address” or denote “Moving Out of Town”

Buyer Information
First & Last Name(s)
Location Address
Mailing Address (if different than location address)
Mobile Phone
Email
Does the buyer currently reside in Sudbury? If so, please provide their “Current Location Address” or denote “New to Sudbury”

PAY-OFF
Upon receiving your mail message a final water bill will be processed and our staff will reply to your mail message with a pay-off amount.

HOW/WHERE TO PAY
Final Water Bills are payable IN-PERSON by CASH, CERTIFIED CHECK or MONEY ORDER (issue payment to SUDBURY WATER DISTRICT.) Our administration building is located at 199 Raymond Road, (hours of operation: M-F 8 am- 4 pm, excluding holidays.) Upon your arrival ring the doorbell at the main entrance, a member of our staff will greet you at the door. A mask or face covering is required to be worn over your mouth and nose before entry to/and while inside the building. A hand sanitizing station has been provided in our lobby, kindly apply sanitizer to your hands before approaching the counter.

FINAL WATER STATEMENT PAID RECEIPT
Upon receiving payment in full a Final Water Statement paid-receipt will be provided for settlement.